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The SLA we actually mean.

We commit to 99.5% monthly uptime. Our marketing page equals our contract. No aspirational numbers, no marketing-vs-ToS gap.

Monthly uptime commitment

99.5%

Measured per calendar month, across the platform user-facing endpoints (app.fife.bot, api.fife.bot, embed widget delivery).

Live status

Real-time uptime monitoring. 5-minute check interval, public history.

View live status

What this covers

  • • Platform user-facing endpoints (app.fife.bot, api.fife.bot, embed widget delivery).
  • • Excludes scheduled maintenance (with reasonable advance notice where practicable).
  • • Excludes downtime caused by upstream LLM providers (OpenAI, Anthropic) — see /trust/subprocessors.
  • • Excludes force majeure (DDoS, regional cloud outages, internet backbone failures).

Last updated: 2026-05-01